TERMS & CONDITIONS

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GENERAL

1. All confirmed courses and services requests will be detailed on a booking form, sent to the client before the start date and must be paid at the time of the booking (or within the terms and conditions of a 30-day Client Account).

2. We reserve the right to decline any work which we believe to be unlawful or immoral. These Terms and Conditions apply to the entire content of our website under the domain name www.haulagetraining.co.uk and www.hti-uk.com and to any correspondence by e-mail or through the website between us and you.

WEBSITE

1. Please read these Terms and Conditions carefully before using the website. Using the website indicates that you accept these Terms and Conditions regardless of whether you choose to work with us or not. If you do not accept these terms, please do not continue to use the website. This notice is issued by the company (Haulage Training & Consultancy Ltd).

2. The Company may update these Terms and Conditions at any time by updating this document and relevant web page on our website. You should check this page from time to time ensure you are happy with any changes. These Terms and Conditions are effective from 1^st June 2019.

3. Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to the website shall be considered non-confidential and non-proprietary. The Company shall have no obligations with respect to such material. The Company and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for all commercial.

4. This website is provided ‘as is’ without warranty of any kind, whether expressed or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, or non-infringement.

5. The Company assumes no responsibility for errors or omissions in this website, other documents or any media that are referenced by or linked to this website.

6. In no event shall the Company be liable, whether in contract (including but not limited to negligence or breach of statutory duty), for misrepresentation or otherwise howsoever for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data or profits, whether or not the Company has been advised of the possibility of damage and on any theory of liability, arising out of or in connection with the use or performance of this website.

7. The Company’s website could include technical or other inaccuracies or typographical errors. Changes are periodically added to the information herein; these changes will be incorporated in new editions of this website. The Company may make improvements and/or changes in the product(s) and/or the service(s) described in this Website at any time.

All information presented on this website is correct only at the date of original publication and no warranty is given as to its continued accuracy. There is no obligation on the Company to update the information should the Company become aware that the information is not correct.

8. Certain hypertext links in this site will lead to web sites that are not under the control of the Company. When you activate any of these you will leave the Company’s Website and the Company has no control over and will accept no responsibility or liability in respect of the material which follows.

9. While the Company endeavours to ensure that the Website is normally available 24 hours a day, the Company shall not be liable if for any reason the Website is unavailable at any time or for any period.

10. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company’s control.

LIABILITY

1. The Company, any other party (whether or not involved in creating, producing, maintaining or delivering the Website), and any of the Company’s group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Website in any way or in connection with the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website.

BOOKING

1. Your place(s) will be confirmed upon receipt of your signed Booking Form and subsequent payment.

2. Important note: Haulage Training & Consultancy Ltd.’s acceptance of your booking brings into existence a legally binding contract between us on these Terms and Conditions. Any term sought to be imposed by you in any purchase order or correspondence will not form part of the contract.

PURCHASE ORDER

3. Purchase orders may be accepted in lieu of payment at time of booking at Haulage Training & Consultancy Ltd.’s sole discretion.

4. Acceptance of purchase orders is subject to Haulage Training Consultancy Ltd.’s prior approval for credit items.

5. Purchase orders shall not be accepted from any customer at any time during which the customer’s account is placed on ‘stop’ due to default.

INVOICING AND PAYMENTS

6. Any course fees are payable upon booking unless a valid, authorised purchase order is provided and accepted, and a 30-day account has been agreed and signed up beforehand.

7. Invoices will be sent via email to the name and address provided on the Booking Form and must be paid at least 7 working days prior to the date that the course commences (or within 30 days of the invoice date – Credit Account Clients only), whichever date occurs soonest (the ‘Due Date’).

8. Payment must be made in Pounds Sterling by credit/debit card or BACS.

9. If any amount properly due to Haulage Training & Consultancy Ltd under or in connection with these Terms and Conditions remains outstanding beyond the due date Haulage Training & Consultancy Ltd may:

a) Claim interest and statutory compensation pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.

b) Overdue invoices will incur a fee of 5% of the balance per day until paid in full.

TRAINING COURSE ATTENDANCE AND CERTIFICATION

10. Candidates will receive course details via email to the email address provided on the Booking Form.

11. It is the responsibility of the individual completing and signing the Booking Form to ensure the course details are received by the candidate.

12. If the course details are not received, it is the responsibility of the individual who completed and signed the Booking Form to contact Haulage Training & Consultancy Ltd. to arrange for them to be reissued.

13. Failure to attend the course will result in the full cost being incurred.

14. Haulage Training & Consultancy Ltd. will send all correspondence primarily via email to the email address provided on the Booking Form. If alternative details are received after the Booking Form has been submitted, they will supersede the original details and all future correspondence will be sent to the new address.

15. No certificate(s) shall be issued whilst there is an outstanding balance (including interest on overdue balances and statutory compensation) due to Haulage Training & Consultancy Ltd.

16. No certificate(s) shall be issued if the candidate fails to complete the entire course, including any final exam.

17. It may be necessary, for reasons beyond the control of Haulage Training & Consultancy Ltd, to change the content and timing of the programme, the date, the venue or the instructor.

CANCELLATIONS AND AMENDMENTS

18. All requests for cancellations and/or transfers must be received in writing via email.

19. Changes will become effective on the date of written confirmation being received.

20. The appropriate cancellation charge will apply based on the cost of your booking, as shown:

a) Greater than 7 working days’ notice before the training course date: full refund.

b) Less than 7 working days’ notice before the training course date: no refund will be given.

c) Failure to attend will be treated as late cancellation and no refund will be given.

21. In the event of an individual named on the Booking Form cannot attend, we will accept substitution of another delegate on the condition that written notification of the substitution has been received by us prior to the course date.

22. If the individual named on the Booking Form is unable to attend, and cannot or does not wish to transfer their place to another candidate, the booking fee paid may be accepted as payment towards a place on the same or another training course that takes place within 6 months following the originally booked event, if notification is received in writing more than 7 working days in advance of the original course start date.

23. Delegates are only permitted to one training course transfer or substitution per booking; after this the full fee will be charged.

24. In the event of there being insufficient numbers booked onto a course, Haulage Training & Consultancy Ltd reserves the right to cancel or postpone a course.

25. In the event of a cancellation of a training course by Haulage Training & Consultancy Ltd, we will endeavour to inform all participants a week before the course is due to take place, although please be aware that this is not always possible. All course fees paid will be reimbursed in full, or the payment will be transferred in full to another Haulage Training & Consultancy Ltd course. Haulage Training & Consultancy Ltd shall not accept liability for any consequential loss and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.

TRAINING COURSE PROVISIONS

26. Accommodation and travel are the responsibility of the candidate.

EXTENUATING CIRCUMSTANCES

27. If you are unable to attend any of the training course due to extenuating circumstances, you must inform Haulage Training & Consultancy Ltd in writing.

28. If you are unable to attend due to illness you must provide evidence in the form of a doctor’s certificate.

29. Any failure to attend part or all the training course without providing 7 working days’ notice remains chargeable/non-refundable. Any refund request for failure to attend in extenuating circumstances is at the discretion of Haulage Training & Consultancy Ltd.

FORCE MAJEURE

30. Haulage Training & Consultancy Ltd shall not be liable to refund of fees or for any other penalty, should training courses be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control.

ENTIRE AGREEMENT

31. These Terms and Conditions, together with the current Haulage Training & Consultancy Ltd price list, training course details and contact details, set out the whole of our agreement relating to the supply of the training course and associated materials and services to you by Haulage Training & Consultancy Ltd. These Terms and Conditions cannot be varied except in writing, signed by a Director of Haulage Training & Consultancy Ltd. No Terms and Conditions incorporated within your purchase order and nothing said by any person on behalf of Haulage Training & Consultancy Ltd should be understood as a variation of these Terms and Conditions, or as an authorised representation about the nature or quality of any goods or services offered for sale by Haulage Training & Consultancy Ltd. Haulage Training & Consultancy Ltd. shall have no liability for any such representation being untrue or misleading.

PAYMENT TERMS

Please note: these ‘Terms and Conditions’ may be subject to change without notice.

 

Audit and Consultancy Booking Terms and Conditions and Cancellation Policy

BOOKING

1. All pre-audit consultation(s) and/or audit(s) will be confirmed upon receipt of a signed Booking Form and subsequent payment.

2. Important note: Haulage Training & Consultancy Ltd.’s acceptance of all booking brings into existence a legally binding contract between Haulage Training & Consultancy Ltd. and the client on these Terms and Conditions. Any term sought to be imposed by the client in any purchase order or correspondence will not form part of the contract.

PURCHASE ORDERS

3. Purchase orders may be accepted in lieu of payment at time of booking at Haulage Training & Consultancy Ltd.’s sole discretion.

4. Acceptance of purchase orders is subject to Haulage Training & Consultancy Ltd.’s prior approval for credit terms.

5. Purchase orders shall not be accepted from any customer at any time during which the customer’s account is placed on ‘stop’ due to default.

INVOICING AND PAYMENT

6. All fees are payable upon booking unless a valid, authorised Purchase Order is provided and accepted.

7. Invoices will be sent via email to the name and address provided on the Booking Form and must be paid at least 7 working days prior to the date that of the Consultation (Earned Recognition Audits require payment to be made at least 14 working days’ prior to audit) (or within 30 days of the invoice date – Credit Account Clients only), whichever date occurs soonest (the ‘Due Date’).

8. Payment must be made in Pounds Sterling by cheque, credit/debit card or BACS.

9. If any amount properly due to Haulage Training & Consultancy Ltd. under or in connection with these Terms and Conditions remains outstanding beyond the due date Haulage Training & Consultancy Ltd may:

a) Claim interest and statutory compensation pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.

b) Overdue invoices will incur a fee of 5% of the balance per day until paid in full.

 

CONSULTATIONS, AUDITS AND DOCUMENTATION

10. You will receive confirmation of the work booked via email to the email address provided on the Booking Form.

11. It is the responsibility of the individual completing and signing the Booking Form to ensure the work details are received by all parties who need to attend the audit/consultation.

12. If the work details are not received, it is the responsibility of the individual who completed and signed the Booking Form to contact Haulage Training & Consultancy Ltd. to arrange for them to be reissued.

13. Haulage Training & Consultancy Ltd. will send all correspondence primarily via email to the email address provided on the Booking Form. If alternative details are received after the Booking Form has been submitted, they will supersede the original details and all future correspondence will be sent to the new address.

14. No manual(s), policies or documentation shall be issued whilst there is an outstanding balance (including interest on overdue balances and statutory compensation) due to Haulage Training & Consultancy Ltd. This includes submissions of Bronze, Silver and Gold audit submissions and any other products or services provided by Haulage Training & Consultancy which are overdue payment.

15. It may be necessary, for security reasons beyond the control of Haulage Training & Consultancy Ltd. to change the consultation date, timing or consultant.

CANCELLATIONS AND AMENDMENTS

16. All requests for cancellations and/or postponements must be received in writing.

17. Changes will become effective on the date of written confirmation received.

18. The appropriate cancellation charge will apply based on the cost of the booking, as shown below:

a) Greater than 7 working days’ notice (Earned Recognition Audits require 14 working days’ notice) before the consultation/audit date: full refund

b) Less than 7 working days’ notice (Earned Recognition Audits require 14 working days’ notice) before the consultation/audit date: no refund will be given

c) Failure to be available on the day of the audit/meeting will be treated as late cancellation and no refund will be given.

19. If the client requests to move the date and/or time of the consultation/audit, at least 7 working days’ notice (Earned Recognition Audits require 14 working days’ notice) is required. The revised date must take place within six months of the original booking date.

20. Clients are only permitted to one postponement per booking; after this the full fee will be charged.

21. In the event of cancellation by Haulage Training & Consultancy Ltd., we will endeavour to inform the client a week before the consultation/audit is due to take place, although please be aware that this is not always possible. All fees paid will be reimbursed in full. Haulage Training & Consultancy Ltd. shall have no liability for any consequential loss, and shall have no liability to reimburse any other costs that may have been incurred, including transport costs, accommodation etc.

EXTENUATING CIRCUMSTANCES

22. If the consultation and/or audit cannot take place due to extenuating circumstances, the client must inform Haulage Training & Consultancy Ltd. in writing.

23. If the consultation and/or audit cannot take place due to illness, the client must provide evidence in the form of a doctor’s certificate.

24. Any failure to attend or be available for the consultation/audit without providing 7 working days’ notice (Earned Recognition Audits require 14 working days’ notice) remains chargeable/nonrefundable. Any refund request for failure to attend in extenuating circumstances is at the discretion of Haulage Training & Consultancy Ltd.

FORCE MAJEURE

25. Haulage Training & Consultancy Ltd shall not be liable to refund of fees or for any other penalty, should audits and/or consultations be cancelled due to war, fire, strike lock-out, industrial action, tempest, accident, civil disturbance or any other cause whatsoever beyond their control.

ENTIRE AGREEMENT

26. These Terms and Conditions, together with the current Haulage Training & Consultancy Ltd price list, audit/consultation details and contact details, set out the whole of our agreement relating to the supply of the audit and consultancy services and associated materials and services to you by Haulage Training & Consultancy Ltd. These Terms and Conditions cannot be varied except in writing, signed by a Director of Haulage Training & Consultancy Ltd. No Terms and Conditions incorporated within your purchase order and nothing said by any person on behalf of Haulage Training & Consultancy Ltd should be understood as a variation of these Terms and Conditions, or as an authorised representation about the nature or quality of any goods or services offered for sale by Haulage Training & Consultancy Ltd. Haulage Training & Consultancy Ltd. shall have no liability for any such representation being untrue or misleading.

Cookies Policy

Please visit our cookies policy webpage on home page to view our policy.

Privacy Policy

Please visit our privacy policy webpage on home page to view our policy.

Other websites - Our website may contain links to other websites. However, our privacy policy only applies to this website, so when you click a link to go to another website, you should read their own privacy policies.

Changes to our privacy policy - We keep our privacy policy under regular review and we will place any updates on privacy policy web page. We recommend you visit the page regularly to check for any amendments or updates. We reserve the right to modify the privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to the policy, we will notify you on the webpage that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

How to contact us

Please contact us if you have any questions about our terms and conditions, privacy policy or cookie policy and on information we hold about you: by emailing enquiries@haulagetraining.co.uk or by writing to The Data Controller, Haulage Training & Consultancy Limited, 268 Bath Road, Slough, Berkshire, SL1 4DX

This document was last updated on 1^st June 2019.